Francais English

 English

DUFFMODS Logo

General Terms & Conditions of Sale | DUFFMODS

These General Terms and Conditions of Sale are concluded between the company DUFFMODS (designated "DUFFMODS" or "Seller") and any person (designated "Customer (s)") wishing to purchase a DUFFMODS product via this website , or on direct presentation of an Invoice.

By validating his purchase (referred to as "Order (s)"), the Customer declares to accept without reservation the terms thereof in their entirety and thus declares to have the capacity to enter into a contract with the seller.

DUFFMODS reserves the right to modify its general conditions of sale at any time without notice: the applicable conditions will be those in force on the date of the order by the Customer.

The products and services offered are those presented on this website and are accompanied by a detailed description. These products and services are offered within the limits of available stocks as clearly indicated on this website.

In case of unavailability of the product or service after validation of the Order, DUFFMODS will inform the Customer by email. The Order may be canceled, refunded or exchanged.

Any Order, whatever its origin, is payable in Euros.

By validating his Order, the Customer acknowledges being of legal age and being authorized by the legislation of his country to buy products containing nicotine.

DUFFMODS reserves the right to cancel and refund any Order which it considers to be in disagreement with the legislation in force.

DUFFMODS reserves the right to cancel or refuse any Order from a Customer with whom there is a dispute relating to the payment of a previous Order.

The confirmation of the Order entails the acceptance of these conditions of sale, the recognition of having full knowledge of them and the waiver of its own conditions of purchase or other conditions. All the data provided as well as the recorded confirmation will constitute proof of the transaction.

The prices of our products are indicated in Euros and are not subject to VAT excluding participation in processing and shipping costs, in accordance with article 293 B of the CGI.

DUFFMODS reserves the right to modify its prices at any time but the products and services are invoiced on the basis of the prices in force at the time of validation of the Order, which are also considered to be known to the Customer.

The price in its entirety is payable when the Order is placed. The products remain the property of DUFFMODS until full payment. No delivery can be made before receipt of the sums due.

The Customer will be delivered to the address indicated at the time of his Order.

Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part depending on the price or the weight of the Order.

The delivery time includes the preparation time of the package and the delivery time.

Orders are generally shipped by DUFFMODS within 48 hours of receipt of payment, working days.

After shipment, DUFFMODS will send a tracking number to the email address indicated by the Customer.

Delivery times are indicative. In the event of non-compliance with the deadlines by the postal services, the Customer will in no case be entitled to claim payment of damages from the Seller, nor to cancel the Orders in progress.

Upon delivery, the Customer is required to check the goods. Any reservations he intends to make on the condition of the delivered goods must be mentioned on the delivery note (non-conformity of the delivered goods with that ordered, manufacturing defect, transport damage, etc.). In the absence of any mention on the delivery note, no complaint will be accepted after receipt of the goods, except in the event of a hidden defect. Any other complaint relating to delivery contions must be made by the Customer to the transport organizations.

If for reasons related to the recipient (incomplete delivery address, non-recovery of the package from the post office during the 15-day period or missing mention on the letterbox ...), the package will be reshipped by us only after the payment of the new transport costs (identical to the first shipment).

For international sales, DUFFMODS cannot be held responsible for a blockage by customs. No compensation can be requested from DUFFMODS. However, we will help you by providing you with as much information as possible to try to regularize the situation.

In the event of an error in the preparation of the Order, if the products delivered do not conform in kind or in quality to the specifications indicated in the delivery note, we undertake to replace them or refund them to you, provided that the or the products are returned intact, in the original packaging, and within 7 days of receipt. The return costs will be fully refunded to the customer within 7 days of receipt by DUFFMODS. In addition, if a product appears on the delivery note but is missing from the package, DUFFMODS undertakes to send it to the Customer, at his expense.

The Customer benefits from the legal guarantees of conformity of the goods with the contract and of hidden defects, in accordance with the legal provisions of these conditions.

If a product happens to be defective or non-compliant upon receipt, DUFFMODS undertakes to replace it or refund it, provided that it is returned to us within 7 days of receipt of the package.

Warranty is not due:
In the event of maintenance or repair by a third party. Any intervention outside our services, during the warranty period, will void this warranty.

Warranty is not due:
Lorsque le produit a été utilisé dans des conditions non conformes aux normes d'utilisation, en cas de chute, de défaut d'entretien, ou de modification(s) par le Client ou toute tierce personne.

Non-professional Customers have a withdrawal period of fourteen (14) days from receipt of their Order to return (re-shipment costs at their expense) the product (s) to the Seller for exchange or refund without penalty. Returns must be made in the original condition, complete (packaging, accessories, instructions, etc.) without having been used, allowing them to be re-marketed in new condition and accompanied by the original invoice.

This right of withdrawal period does not apply to products personalized on request.

Items returned incomplete, damaged or damaged by the Customer will not be taken back.

In the event that the right of withdrawal is exercised, the Customer has the choice of requesting either the reimbursement of the sums paid, or the exchange of the product. In the case of an exchange, the reshipment will be at the expense of the Customer.

More information on the website: service.public.fr.

The photographs on the site are as accurate as possible but cannot ensure a perfect similarity with the product offered. The photographs are therefore not contractual. In case of doubt or for any additional clarification, it is advisable to contact the Seller.

DUFFMODS cannot be held liable for non-performance of the contract in the event of force majeure, disruption or total or partial strike, in particular of postal services and means of transport, communications (failure of the computer network, etc.), flood, fire, bad weather. exceptional...

DUFFMODS cannot be held responsible, towards a Client or a third party, for any indirect damage, any loss of profit or turnover arising in any way whatsoever due to the use of its https website: https://www.duffmods.com and its subdomains, or the incorrect use of its products.

All the elements of the website https://www.duffmods.com as well as its subdomains are and remain the intellectual and exclusive property of DUFFMODS.

Only use for private use is permitted.

Any total or partial reproduction is prohibited, all links to our site must be the subject of a written request and prior agreement by DUFFMODS.

The Customer's personal data collected during the Order will under no circumstances be sold to third parties, nor rented or loaned.

The information and data concerning you are necessary for the management of your Order and for our commercial relations. They can be transmitted to companies that contribute to these relationships such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to enable us to improve and personalize the services we offer you and the information we send you.

In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data. Contact us to request it.

These general conditions are subject to French law. This is the case for the substantive rules as for the formal rules. In the event of a dispute or complaint, the consumer will first contact the DUFFMODS company represented in the person of Rémi Duffourd to obtain an amicable solution. In the event of a dispute, the French courts will have sole jurisdiction.